Privacy Policy
Last updated: [January, 2025]
At RIVM LTD, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.rivm.co.uk or interact with our services.
1. Who We Are
RIVM LTD is a UK-based company providing body care and wellness products. We act as the Data Controller for the personal information collected through our website.
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Company Name: RIVM LTD
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Registered Address: 124 City Road, London, England, EC1V 2NX
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Company Registration Number: 16105939
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VAT Number: 482 4284 76
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Website: www.rivm.co.uk
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Contact Email: privacy@rivm.co.uk
2. What Personal Data We Collect
We only collect and process personal data that is necessary to provide our services and improve your experience. This includes:
a) Information You Provide to Us:
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Account & Order Details: Name, email address, phone number, shipping and billing addresses, payment details (processed securely by third-party providers).
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Customer Support: Any details you provide when contacting us for assistance.
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Marketing Preferences: Your choices regarding marketing communications.
b) Information Collected Automatically:
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Website Analytics: We use Google Analytics and Wix’s built-in tracking tools to collect data such as IP address, browser type, device information, and browsing behavior on our website.
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Cookies & Tracking: We use essential, analytics, and advertising cookies (see our Cookie Policy for details).
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Marketing & Retargeting: If you consent, we may track interactions with Meta (Facebook & Instagram Ads) and Amazon Advertising to improve our marketing campaigns.
3. How We Use Your Data
We use your personal data for the following purposes:
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Processing Orders & Deliveries – To fulfil your purchases and deliver products via Amazon UK Multi-Channel Fulfilment (MCF).
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Customer Service & Support – To respond to inquiries and resolve issues.
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Marketing & Advertising – If you opt in, we may send promotional emails and show relevant ads on social media and Amazon.
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Website Performance & Security – To analyze site traffic, improve user experience, and protect against fraud.
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Legal & Compliance – To comply with UK consumer protection laws and financial regulations.
4. Legal Basis for Processing Data
We process your data under the following lawful bases:
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Contractual Obligation: To process and deliver your orders.
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Legitimate Interests: To analyze website performance, prevent fraud, and improve our services.
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Consent: When you opt into marketing communications or non-essential cookies.
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Legal Compliance: When required for tax, accounting, or regulatory purposes.
5. Data Sharing & Third Parties
We do not sell or share your personal data with third parties for their own marketing purposes. However, we may share data with:
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Amazon UK (MCF): To fulfil and deliver orders.
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Payment Processors (e.g., Wix Payments, PayPal, Stripe, Squareup): To securely process transactions.
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Marketing Platforms (Meta, Amazon Ads, Google Ads): If you consent to targeted advertising.
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Service Providers (e.g., Wix, IT security services): To host our website and ensure data protection.
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Legal & Regulatory Authorities: If required by law.
All third parties must comply with UK data protection regulations when processing your data.
6. Data Retention
We only keep your personal data for as long as necessary to fulfil its intended purpose:
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Orders & Transactions: Stored for up to 6 years for accounting and legal compliance.
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Marketing Data: Retained until you withdraw consent.
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Website Analytics: Data is anonymised and stored for performance analysis.
You can request data deletion at any time (see Your Rights below).
7. How We Protect Your Data
We implement strict security measures to safeguard your personal information, including:
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SSL Encryption: Secure transmission of data.
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Access Controls: Only authorised staff can access customer data.
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Data Anonymization: Analytics data is anonymised where possible.
Despite these measures, no system is 100% secure, so always use strong passwords and be cautious when sharing sensitive information online.
8. Your Rights Under UK GDPR
Under UK GDPR, you have the right to:
✅ Access Your Data – Request a copy of the personal data we hold about you.
✅ Rectify Inaccurate Data – Ask us to correct or update your information.
✅ Request Data Deletion – Ask for your data to be erased when it’s no longer needed.
✅ Withdraw Consent – Opt out of marketing emails or targeted advertising.
✅ Restrict Processing – Ask us to limit how we use your data.
✅ Data Portability – Request a copy of your data in a transferable format.
To exercise your rights, contact us at privacy@rivm.co.uk.
9. Marketing Preferences
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We will only send marketing emails or ads if you opt in.
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You can unsubscribe anytime via the "unsubscribe" link in emails or by contacting us.
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Even if you opt out, you may still receive essential service emails (e.g., order confirmations).
10. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. You can manage or reject non-essential cookies via our cookie consent banner. See our Cookie Policy for full details.
11. Changes to This Policy
We may update this Privacy Policy as needed to reflect changes in regulations or business operations. Updates will be posted on this page, and significant changes will be communicated via email if applicable.
12. Contact Us
For any privacy-related questions or data requests, contact us at:
If you believe we have not handled your data correctly, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via www.ico.org.uk.